Terms and Conditions
How much is needed to secure the booking?
For day tours, a 40% deposit of the total payment is required to complete or secure the booking if the reservation is made more than 7 days in advance. If the reservation is made with less than 7 days notice, full payment is required.
For packages that include multiple activities, a 40% deposit of the total payment is required to complete or secure the booking if the reservation is made more than 60 days in advance. If the reservation is made with less than 60 days notice, full payment is required.
What payment methods we accept?
We accept payments through online booking using Visa, Mastercard, and other major credit cards. We also accept wire transfers, paypal and cash.
What is the booking and cancellation policy?
For prepaid reservations, if we cancel the activity due to "unforeseen circumstances" such as weather, mechanical difficulties, or insufficient participants, you will receive a 100% refund.
For all cancellations requested by clients, any amounts paid in advance are non-refundable and non-transferable. We strongly recommend obtaining travel insurance to cover unforeseen personal emergencies, such as illness or accidents.
What happens if there is bad wather?
Your safety onboard is our top priority. We will inform you if the weather or sea conditions are not safe for the activity so we can reschedule or refund based on your availability.